Vikram is an IT executive with over 15 years’ experience leading transformation programs for some of the world’s largest hospitality brands. Appointed to the current Starbucks role in 2023, he served prior to that, as director of retail technology and innovation at KFC, spent more than 6 years as global head of operations technology at Nando’s, and had two spells in product and programme manager roles at McDonald’s UK. He has spearheaded innovation, technology adoption, and operational enhancements on a global scale. His expertise spans developing scalable digital solutions, optimizing customer experiences, and leveraging emerging technologies to drive efficiency and growth. An accomplished leader, Vikram excels in aligning technology investments with business strategies, fostering high-performing teams, and catalysing transformational change.